"Awakened" Crew Neck

We process all orders within 1–3 business days. After your order has been processed, shipping times typically range from 7–15 business days, depending on your location and carrier availability.

Please note:

• Processing time is separate from shipping time.

• Orders are not shipped on weekends or holidays.

• Delivery times may be delayed during high-volume periods, holidays, or due to carrier issues outside our control.

• Once your order has shipped, you will receive a tracking number by email when available.

• Shipping times are estimates and are not guaranteed.

Incorrect Shipping Information

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Delayed Packages

If your package is delayed, lost in transit, or marked as delivered but not received, please contact the shipping carrier first. If you still need help, contact us and we will do our best to assist.

Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, or taxes depending on your country. These charges are the responsibility of the customer.

Return & Refund Policy

We want you to be satisfied with your purchase. If there is an issue with your order, please contact us within 7 days of delivery.

Because many of our products are fulfilled through third-party suppliers, we only accept returns or refunds under the following conditions:

• The item arrived damaged

• The item arrived defective

• You received the wrong item

• Your order was lost and not delivered

Non-Returnable Items

We do not accept returns or offer refunds for:

• Change of mind

• Ordering the wrong item, size, or color

• Minor variations in product appearance due to screen display or manufacturing differences

• Delays caused by the shipping carrier

• Items that have been used, worn, or damaged by the customer

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:

• Your order number

• A description of the issue

• Clear photos showing the problem

Once reviewed, we may offer a replacement or refund.

Refunds

If your refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Returns

Do not send items back without contacting us first. Unauthorized returns may not be accepted.

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